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Our offer is only for you if you are of legal age. Please confirm that you are at least 18 years old to proceed.
Our offer is only for you if you are of legal age. Please confirm that you are at least 18 years old to proceed.
Last updated on 19.09.2023 | Reading time approx. 03:12 min
Moze and AMOTION are two brands born out of hard work and a deep passion for hookahs. We take great pride in the fact that our hookahs are loved by retailers and customers worldwide. And since our products are so popular, it's no surprise that we frequently receive reports about counterfeit versions.
One could almost take it as a compliment when fakes of your own brand start appearing across the globe. After all, it means that the products you've spent months designing, producing, and marketing are so successful that someone thinks it’s worth making counterfeits.
However, the reality is that counterfeits and the accompanying product piracy pose significant problems for both buyers and manufacturers. In the end, only organized crime benefits from it.
Fake Moze or AMOTION hookahs can be problematic for several reasons. We take great care to produce and distribute high-quality products worldwide. The materials we use are all food-safe, rust-resistant, and of high purity.
Counterfeit products, on the other hand, can be made from the cheapest materials, which may be toxic or cause allergic reactions. Depending on the material used for the downstem and smoke column, they can even rust. None of these are desirable qualities when enjoying a hookah session.
At Moze and AMOTION, you’re not only getting high quality but also excellent customer support.
Whether it’s through advice or after-sales support, we prioritize being there for our customers. If a product doesn’t function properly, we’re here to help resolve the issue as quickly and easily as possible. And if a product has defects despite proper use, we are, of course, ready to offer replacements without hesitation.
If you buy a fake product and it doesn’t work, you’re left on your own. No one is responsible for ensuring that the counterfeit product functions correctly. We’ve had cases where customers tried to return a fake product they purchased from a cheap reseller. But it doesn’t work like that. Buyers should always contact the store where they purchased the product first, and the retailer will then reach out to us. If you bought a product from us, feel free to contact us. However, if you purchased it elsewhere, please reach out to your retailer first.
We are still a relatively young company, deeply rooted in the hookah scene, with a strong passion for style and the hookah lifestyle. The products we create are based on our own preferences and the question of what we would personally love to buy and smoke. That’s why we invest a lot of time and money into developing our products.
Over the years, we’ve built a wide range of products that excite hookah enthusiasts around the world. So, when you buy a product from us, it shouldn’t just be about the logo on the box—it’s about the quality and features that come with our products. That’s why it’s important for both you and us that you avoid cheap imitations and make sure to purchase an original Moze product. Not only because our products are truly special, but also so we can continue to bring exciting new products to the market for you.
Counterfeits can look deceptively real, and distinguishing them from originals in online photos isn’t always easy. To make matters worse, counterfeit sellers often steal product images from our hookah shop to sell fake products. A clear sign of counterfeit products is an unusually low price. Always keep this rule in mind when shopping:
If it’s too good to be true, it’s not true.
The easiest way is to buy directly from the manufacturer or an authorized retailer. In the Moze Shop, there are no fakes. If you're unsure whether a store is selling counterfeit products, feel free to contact us via email or phone.
We maintain contact with all retailers who purchase from us and can confirm whether a hookah you’ve seen at a retailer is genuinely from us.
Thank you for your support.
