Moze and AMOTION are two brands that have been created through hard work and a deep passion for the subject. We are proud that our hookahs are popular with both retailers and customers worldwide. And since our products enjoy great popularity, it is no surprise that we constantly receive reports of counterfeits.
It might almost be considered flattering when counterfeits of your own brand suddenly appear around the globe, as it somehow means that the products you have spent months designing, producing, and marketing are so successful that someone thinks it's worth making fake versions of them.
However, the truth is that counterfeits and the accompanying product piracy are very problematic for both buyers and manufacturers, and in the end, only organized crime benefits from it.
Fake Moze or AMOTION hookahs can be problematic for various reasons.
We put great effort into producing high-quality products and distributing them worldwide. The materials we use are all food-safe, rust-proof, and of high purity.
Counterfeit products can be made from the cheapest materials; they can be toxic and may even cause allergic reactions. Depending on the materials used for the downstem and stem, they can also rust. None of these are desirable characteristics for a hookah session.
With Moze and AMOTION, you're not only in good hands with quality but also with customer support.
We take pride in offering great support and advice to our customers. If a product doesn't function properly, we will assist you in resolving the issue as quickly and easily as possible. And if, despite proper use, there are still problems with the functionality of a product, we are ready to provide a replacement without hesitation.
If you buy a fake product and it doesn't work, you're left on your own, as there's no one behind it who guarantees that the fake product will function correctly.
It has happened several times that customers tried to make a complaint about a counterfeit product they bought from a budget seller. But that doesn't work. The buyer should always contact the seller where the product was purchased first, and the seller will then contact us. Feel free to contact us if you purchased a product from us. If you bought it elsewhere, please contact the trusted retailer first.
We are still a fairly young company, deeply rooted in the hookah scene with a passion for style and the hookah lifestyle. The products we create are based on our preferences and what we would personally like to buy or smoke. That's why we invest a lot of time and money into developing our products.
Over the years, we have built a wide range of products that hookah fans around the world love.
If you're looking to buy one of our products, it's not just about the logo on the box. It's also about appreciating the quality and features that come with our products.
It's important for both you and us that you avoid cheap imitations and make sure to purchase an original Moze product.
On one hand, because our products are truly something special, and on the other hand, so we can continue bringing exciting new products to market for you as a customer.
Counterfeits can look deceptively real, and especially in online photos, it's not always easy to tell the original from the fake. It becomes even more difficult when product images from our online shop are copied and used to sell counterfeit goods. However, a sure sign of fake products is often the very low price. Keep this rule in mind when shopping:
If it seems too good to be true, it probably isn't true.
The easiest way is to buy products directly from the producer/retailer. In our Moze shop, there are no fakes. And if you're unsure whether a shop is offering counterfeit products, you can always reach out to us via email or phone.
We have contact with all retailers who purchase products from us and can confirm whether the hookah you saw at a retailer is indeed from us.
Thank you for your support.
updated: September 19, 2023
