Shipping costs

We usually hand your order over to the carrier within two days of receiving payment. All prices include VAT. The rates shown at checkout are the ones that apply.

Are you a retailer and would like to know more about shipping costs for business customers? Click here

Starting price of the cheapest available shipping method. The rates shown at checkout are the ones that apply.

Germany

Shipping method	Delivery time	Shipping cost	Free shipping
DHL Parcel Germany Standard shipping with tracking	1–2 business days	€6.90	from €80.00
DHL Parcel Germany incl. age verification Mandatory method for tobacco and tobacco substitutes	1–2 business days	€6.90	from €80.00
Collection in 49716 Meppen Pick up in person once we confirm your order is ready	once ready for collection	€0.00	always free

Tobacco and tobacco substitutes are shipped exclusively via DHL with age verification. These items can only be ordered for delivery within Germany.

Austria

DHL Parcel International · Delivery time 2–3 business days*

Order	Shipping cost	Free shipping
Standard order All products except shisha charcoal	€17.90	from €120.00
Order containing shisha charcoal Weight-based rates, no free shipping threshold	from €19.90	–

Rates for orders containing shisha charcoal

Total weight	Shipping cost
up to 5 kg	€19.90
5–10 kg	€24.90
10–20 kg	€34.90
20–31 kg	€59.90
31–50 kg	€78.90
50–70 kg	€97.90
70–100 kg	€127.90
over 100 kg	€139.90

* Delivery times for international shipments are non-binding estimates. Once we hand your parcel over to the carrier, we no longer have any influence on transit. Customs clearance, public holidays or delays at the carrier can make delivery take considerably longer. We cannot promise delivery by a specific date.

Austria is part of the EU, so no customs duties or import charges apply. The €120.00 free shipping threshold applies only to orders without shisha charcoal. Tobacco and tobacco substitutes cannot be shipped outside Germany.

Switzerland

Two shipping methods are available for Switzerland. Both are priced by the total weight of your order; there is no free shipping threshold.

DHL Parcel International – delivery time 2–3 business days*

Total weight	Shipping cost
up to 1 kg	€23.23
1–3 kg	€26.39
3–5 kg	€29.56
5–10 kg	€37.47
10–15 kg	€45.39
15–20 kg	€53.30
20–25 kg	€61.21
25–30 kg	€69.13
30–31.5 kg	€71.50
31.5–40 kg	€106.60
40–50 kg	€122.43
50–60 kg	€138.25
60–63 kg	€143.00
63–70 kg	€175.73
70–80 kg	€191.55
80–90 kg	€207.38
over 90 kg	€250.00

DHL Express International – delivery time 2–3 business days*

Total weight	Shipping cost
up to 0.5 kg	€23.00
up to 1 kg	€23.60
up to 2 kg	€24.90
up to 3 kg	€26.50
up to 5 kg	€32.60
up to 10 kg	€62.50
up to 20 kg	€172.40
over 20 kg	€220.80

The Express rates are stored in 0.5 kg steps – the exact amount is calculated at checkout.

Please note: Switzerland is outside the EU customs territory. On import, additional customs duties, import VAT and the carrier's clearance fees may apply. These costs are borne by the recipient and are not included in our shipping rates. Tobacco and tobacco substitutes cannot be shipped.

United States

DHL Express Worldwide · Delivery time 2–4 business days* · Rates are based on the total weight of your order; there is no free shipping threshold.

Total weight	Shipping cost
up to 0.5 kg	€27.10
up to 1 kg	€27.80
up to 2 kg	€30.40
up to 3 kg	€32.90
up to 4 kg	€38.90
up to 5 kg	€44.30
up to 6 kg	€53.30
up to 8 kg	€66.10
up to 10 kg	€100.60
up to 12 kg	€121.40
up to 14 kg	€142.60
up to 16 kg	€229.00
up to 18 kg	€253.40
up to 20 kg	€277.80
up to 23.5 kg	€350.90
over 23.5 kg	€555.00

The rates are stored in 0.5 kg steps – the exact amount is calculated at checkout.

Please note: Deliveries to the United States may incur additional customs duties, import duties and carrier handling fees. These costs are borne by the recipient and are not included in our shipping rates. Tobacco and tobacco substitutes cannot be shipped.

All delivery countries at a glance

The figure shown is the cheapest starting price. Several shipping methods are available for many countries; rates rise with the total weight of your order.

Country	Delivery time	Shipping from	Free shipping
Germany	1–2 business days	€6.90	from €80.00
EU – Zone 1 Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland	2–3 business days*	€17.90	from €120.00
EU – Zone 2 Andorra, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden	2–4 business days*	€22.90	from €120.00
EU – Zone 3 Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania	3–6 business days*	€22.90	from €120.00
Europe outside the EU Faroe Islands, Gibraltar, Guernsey, Liechtenstein, Switzerland, United Kingdom	2–3 business days*	€23.00	–
South-eastern and Eastern Europe Albania, Belarus, Bosnia and Herzegovina, Iceland, Moldova, Montenegro, North Macedonia, Norway, Serbia, Ukraine	4–7 business days*	€24.87	–
Israel & Turkey	3–5 business days*	€25.30	–
North America Canada, Mexico, United States	2–4 business days*	€27.10	–
Asia – Express Hong Kong, India, Japan, Malaysia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand	2–4 business days*	€29.80	–
Other countries in Asia & the Middle East China, Qatar	2 business days – 2 weeks*	€29.80	–
North Africa, Middle East & Caucasus Algeria, Egypt, Georgia, Lebanon, Libya, Morocco, Russia, Syria, Tunisia	1–2 weeks*	€32.49	–
Oceania, Gulf states & South Africa Australia, Bahrain, Indonesia, Kuwait, New Zealand, Oman, Philippines, Saudi Arabia, South Africa, United Arab Emirates, Yemen	2–5 business days*	€33.40	–
Caribbean, Central Africa & overseas territories 134 countries and territories, incl. Argentina, Brazil, Cambodia, Cuba, Greenland, Guadeloupe, Kazakhstan, Macao, Martinique, Puerto Rico, Senegal, Tanzania, Viet Nam	2–5 business days*	€37.40	–
West Africa & South America Liberia, Sierra Leone, Sudan, Suriname	1–2 weeks*	€51.65	–

In total we ship to more than 220 countries and territories. The exact shipping price is calculated at checkout once you have entered your delivery address – that is also where you can see which methods are available for your country. Tobacco and tobacco substitutes can only be delivered within Germany.

Shipping costs for business customers

In most cases, business orders fall under the shipping options listed above. For orders placed on wholesale terms within Germany, the following weight-based rates apply in addition. If you have any questions, feel free to contact our B2B Sales Manager.

How it is calculated: Shipping costs are calculated from the number of parcels and their respective weight.

DHL wholesale shipping (weight-based) – up to €500.00 order value

Total weight	Shipping cost
up to 19 kg	€9.90
20–30 kg	€14.90
30–60 kg	€29.90
60–90 kg	€44.90
90–120 kg	€59.90
120–150 kg	€74.90
150–180 kg	€89.90
180–210 kg	€104.90
210–500 kg	€119.90
500–1,000 kg	€169.90
over 1,000 kg	€199.90

DHL weight-based shipping incl. insurance up to €2,500 – from €500.00 order value

Total weight	Shipping cost
up to 19 kg	€19.90
19–31 kg	€21.90
31–60 kg	€36.90
60–90 kg	€51.90
90–120 kg	€66.90
120–150 kg	€81.90
150–180 kg	€96.90
180–210 kg	€101.90
210–500 kg	€126.90
500–1,000 kg	€176.90
over 1,000 kg	€206.90

All amounts in this section are net prices plus VAT. The rates apply to deliveries within Germany and to approved wholesale and lounge accounts. Which method applies depends on the order value – from €500.00 the insured option is calculated automatically. The rates shown at checkout are the ones that apply.

Manual recalculation: Shipping costs may be recalculated manually. If you have any questions, please get in touch with our B2B contact.

Pallet shipments: Please arrange orders shipped on pallets with our B2B contact in advance.

B2B Sales Manager Michael Hensel

Michael will advise you on shipping terms for business customers, wholesale pricing and the right shipping method for larger order volumes.

WhatsApp Chat +49 173 3695322 Send an Email

Available Mon–Fri, 8:00 am–4:00 pm

All prices include statutory VAT. Delivery times are non-binding and start from receipt of payment. No deliveries are made on Sundays or public holidays. Deliveries to countries outside the EU may incur additional customs duties and import charges, which are borne by the recipient. Promotions with different free shipping thresholds are marked in the shop. Once your parcel has been handed over to the carrier, we no longer have any influence on the exact delivery date. For more information see Shipping and Returns.