XKAH Complaints & Self-Help

Dirty contact points

Battery fully charged and inserted, but the XKAH Pro is not responding? The contact points on the underside of the battery are usually dirty, preventing the device from detecting the battery.

Solution: Gently rub the contact points with a cotton swab. Reinsert the battery and press the start button five times – done.

Battery not clicking into place

First check whether there are any tobacco residues on the underside of the battery or inside the device. The underside of the battery must be completely smooth and clean.

If the battery still won't click into place, there is a mechanical issue – in this case the warranty applies. You can use a second battery or device beforehand to test whether the problem is with the battery or the device itself.

Ring of Death

Is your XKAH Pro glowing red continuously and no longer usable? This is known as the "Ring of Death" – a defect that cannot be fixed on your own.

Pod packing and tobacco

The tobacco should be packed loosely and fluffy into the pod – less is more. First stir it thoroughly, then let it fall loosely into the pod without packing it too tightly. Afterwards, use the pointed end of your XKAH fork to gently distribute it into the lower corners.

Pro tip: Create a small hole in the tobacco in the centre of the pod. This allows air to flow through more easily and gives the tobacco a bit more flavour.

Dirty pod or device

Keep your XKAH Pro clean regularly, as recommended by the manufacturer. You can find our detailed cleaning guide on our blog and on YouTube.

Wrong or leaky seal

Only use the XKAH seals included in the package (two sizes available). The connection between the XKAH Pro and the pipe must be 100% airtight – otherwise the result will suffer significantly.

Fahrenheit instead of Celsius

If you think your XKAH is no longer heating properly, check whether your device has switched from °C to °F. You can see this in Custom Mode in the temperature setting. If it shows e.g. 262 °F, that is only 128 °C – which may be the reason for the lack of smoke production.

Solution: Go to Custom Mode and, in the temperature setting screen, hold down the two outer buttons of your XKAH Pro until the display switches back to °C (Celsius).

Re-insert the battery

Remove your battery and reinsert it. In most cases the screen will respond normally again afterwards.

Pod packing

If there is too much tobacco in the pod, it cannot heat up properly and air can no longer flow through it. Pack the tobacco loosely and fluffy – less is more.

Fahrenheit instead of Celsius

Check whether your device has switched from °C to °F. You can see this in Custom Mode in the temperature setting. If it shows e.g. 262 °F, that is only 128 °C.

Solution: Go to Custom Mode and, in the temperature setting screen, hold down the two outer buttons until the display switches back to °C (Celsius).

Tobacco type and temperature

Make sure to use the correct temperature for each tobacco type: Virginia tobacco is smoked at a lower temperature (260–270 °C), dark blend tobacco at a higher temperature (280–300 °C).

Charge fully before every session

Do not start with a half-charged battery – this ensures you have the full runtime available.

Avoid deep discharge

Never let the battery run completely flat, and do not store it in a discharged state for extended periods. This permanently reduces the maximum capacity.

Pay attention to the battery signal

The device signals a low battery level with three short beeps – charge it in time or swap the battery.
Tip: A second XKAH Pro spare battery is worth it – simply swap it out and charge the empty one at your leisure without interrupting your session.

Visibly broken part

Is your hinge, XKAH Bottom Part, or another component visibly broken? If your XKAH is still within the one-year warranty period, please fill out the XKAH complaints form. Send us a clear photo of the damage so we can process your request quickly.