XKAH Pro & XKAH Lite Complaints & Self-Help

Power supply makes noises

If the power cable makes noises, there may be a defect. In that case, stop using it to avoid further damage.

Solution: Stop using the power supply and fill out the warranty claim form.

Molasses or moisture on the contact points

Check the contact points on the XKAH Lite body and on the XKAH Lite head element. Molasses or liquid in this area prevents the device from starting.

Solution: Clean the contact points thoroughly and dry them completely, so that no molasses or liquid remains.

Device starts and then simply switches off

Check your XKAH Lite for dirty or damp contacts and check whether your power supply makes clicking noises.

Ring flashes red 3×

Try starting the preheat again. In many cases the process runs normally on the second attempt.

Device restarts in the middle of preheating

Make sure the XKAH Lite head sits fully and flat on the device.

Ring flashes red 6×

If the ring flashes six times when you try to start a mode, your XKAH Lite is telling you that the XKAH head or the heating plate isn't seated on the body at all or isn't seated correctly.

Solution: Check the seating of the head element, inspect the contact points for liquids and molasses, and place the heating plate or head element back onto the XKAH Lite body.

Device switches off during the preheat phase and doesn't restart

Check whether your cable is seated properly and whether the power supply makes noises. There may be a minor defect in the power supply.

Pod build and tobacco

The tobacco should be packed loosely and fluffily into the pod – less is more. Stir it well first, then let it fall loosely into the pod without packing it down. Afterwards, spread it lightly into the lower corners using the pointed side of your XKAH fork.

Pro tip: Form a small hole in the tobacco in the centre of the pod. This lets the air flow through even better and the tobacco develops a little more flavour.

Dirty pod or device

Keep your XKAH Lite clean on a regular basis, as recommended by the manufacturer. You'll find our detailed cleaning guide on our blog and on YouTube.

Wrong or leaking seal

Only use the XKAH seals supplied. The connection between the XKAH Lite and the hookah has to be 100% airtight – otherwise the result suffers noticeably.

Molasses beneath the heating plate

If molasses sits under the heating plate inside the XKAH Lite head, light smoking can occur after starting a session. The cause is the leftover molasses burning.

Solution: Clean this gap as well, using a flattened cotton swab. A dry run also helps with taste and smoke: run the XKAH once at the highest heat setting without a pod. This is worth doing in between after several sessions.

Heat management and settings

Check your heat settings and smoke Virginia tobacco in the range of 260–270 °C and dark blend tobacco at 290–305 °C. More information will follow soon in our XKAH Guide.

Lock feature accidentally activated

If you turn the dial and the settings don't change, you've probably locked your XKAH Lite accidentally with the lock feature.

Solution: Press the middle button twice in a row, then press and hold the middle button until your XKAH makes a sound – so 2× middle button, then hold the middle button once until the beep.

Contact points are dirty

The battery is fully charged and inserted, but the XKAH Pro doesn't respond? In most cases the contact points on the underside of the battery are dirty and the device doesn't recognise the battery.

Solution: Gently rub over the contact points with a cotton swab. Reinsert the battery, press the start button five times – done.

Battery doesn't click into place properly

First check whether there is any tobacco residue on the underside of the battery or inside the device. The underside of the battery has to be completely smooth and clean.

If the battery still doesn't lock in, there's a mechanical problem – in that case the warranty applies. With a second battery or device you can test beforehand whether the problem lies with the battery or the device.

Ring of Death

Is your XKAH Pro glowing red permanently and can no longer be used? Then it's the so-called "Ring of Death" – a defect you can't fix yourself.

Pod build and tobacco

The tobacco should be packed loosely and fluffily into the pod – less is more. Stir it well first, then let it fall loosely into the pod without packing it down. Afterwards, spread it lightly into the lower corners using the pointed side of your XKAH Pro fork.

Pro tip: Form a small hole in the tobacco in the centre of the pod. This lets the air flow through even better and the tobacco develops a little more flavour.

Dirty pod or device

Keep your XKAH Pro clean on a regular basis, as recommended by the manufacturer. You'll find our detailed cleaning guide on our blog and on YouTube.

Wrong or leaking seal

Only use the XKAH Pro seals supplied (two sizes available). The connection between the XKAH Pro and the hookah has to be 100% airtight – otherwise the result suffers noticeably.

Fahrenheit instead of Celsius

If you think your XKAH Pro no longer heats properly, check whether your device has switched from °C to °F. You can see this in Custom Mode in the temperature setting. If it shows 262 °F, for example, that's only 128 °C – which can be the reason for barely any smoke development.

Solution: Go to Custom Mode and, in the temperature setting window, hold down the two outer buttons of your XKAH Pro until the display switches back to °C (Celsius).

Reinsert the battery

Remove your battery and put it back in. In most cases the screen responds normally again afterwards.

Pod build

If there's too much tobacco in the pod, it can't be heated as well and the air can no longer flow through the pod properly. Build the tobacco loosely and fluffily – less is more.

Fahrenheit instead of Celsius

Check whether your device has switched from °C to °F. You can see this in Custom Mode in the temperature setting. If it shows 262 °F, for example, that's only 128 °C.

Solution: Go to Custom Mode and, in the temperature setting window, hold down the two outer buttons until the display switches back to °C (Celsius).

Tobacco type and temperature

Note the correct temperature for each type of tobacco: Virginia tobacco is smoked at a lower temperature (260–270 °C), dark blend tobacco at a higher temperature (280–300 °C).

Charge fully before every session

Don't start with a half-full battery – that way the full runtime is available to you.

Avoid deep discharge

Never let the battery run down to zero and don't store it discharged for longer periods. This permanently reduces the maximum capacity.

Watch for the battery signal

The device signals a low battery level with three short beeps – charge or swap the battery in good time.

Tip: A second XKAH Pro spare battery is worth it – simply swap it out and recharge the empty one at your leisure, without interrupting your session.

Visibly broken part

Is your hinge, your XKAH Pro bottom part or another part of your XKAH Pro visibly broken? If your XKAH Pro is still within the one-year warranty period, please fill out the XKAH Pro warranty claim form. Send us a clear photo of the break so we can process your request quickly.